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Shipping Policy

Last Updated: 31 July 2025

Welcome to Urna (the “Website”), operated by OPXORA TECHNO PRIVATE LIMITED (“we”, “us”, “our”). This Shipping Policy outlines how orders placed on our Website are processed, shipped, and delivered. By placing an order, you agree to the terms stated below.

1. Order Processing

  • All orders are processed only after successful payment confirmation.

  • Orders are generally processed and dispatched within 1–3 business days, excluding Sundays and public holidays.

  • During peak seasons, promotional sales, or unforeseen circumstances, processing times may be extended.

2. Shipping Locations

  • We currently ship within India only.

  • Delivery is subject to the serviceability of the shipping address by our courier and logistics partners.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

  • All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

  • Shipping fees are non-refundable once the order has been dispatched.

4. Estimated Delivery Timeline

  • Orders are typically delivered within 3–10 business days after dispatch, depending on the delivery location.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other external factors beyond our control.

5. Shipment Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS, where available.

  • Customers can track their shipment using the provided tracking information.

6. Delays & External Factors

  • OPXORA TECHNO PRIVATE LIMITED is not responsible for delays caused by courier partners, natural calamities, strikes, government regulations, or other circumstances beyond our control.

  • We will make reasonable efforts to keep customers informed in case of significant delays.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping information at the time of checkout.

  • We are not liable for delivery failures due to incorrect, incomplete, or unreachable addresses.

  • If an order is returned due to failed delivery attempts, additional re-shipping charges may apply.

8. Damaged, Missing, or Tampered Packages

  • If you receive a damaged, tampered, or incomplete package, please notify us within 48 hours of delivery.

  • Supporting images or videos may be required for verification and resolution.

9. Delivery Confirmation

  • An order is considered successfully delivered once it has been handed over at the shipping address provided during checkout.

  • Any delivery-related concerns must be reported within the specified reporting timeframe.

10. Changes to Shipping Policy

  • We reserve the right to modify or update this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on the Website.

11. Contact Us

For any shipping-related questions or concerns, please contact us at:

OPXORA TECHNO PRIVATE LIMITED
📧 Email: info@opxora.com
📞 Phone: +91 9220218426
📍 Address:
211, Okhla Industrial Estate Phase 3,
South East Delhi, New Delhi – 110020, India